Differences between people can lead to miscommunication, a lack of trust or even conflicts; however, differences can also be an opportunity to learn from each other and find new solutions.

Thinking and acting with omoiyari will enable you to use the full potential of diversity, both within and outside the organisation, leading to gains such as:

• More effective teamwork
• More effective communication
• More effective decision making
• More effective leadership
• Less conflicts
• Higher trust levels
• Higher job satisfaction
• More organisational commitment
• Higher motivation levels
• More creativity and innovation

Omoiyari is not just an idea, it is a call to action that brings benefits for all stakeholders.